Refund policy
1) Return & Refund Policy
Returns & Refunds
At Xp Drops, every item is made to order especially for you. Because products are printed and produced individually, we handle returns a little differently than a typical retailer. Please read this policy carefully before ordering.
Damaged, defective, or wrong items If your order arrives damaged, defective, or is not what you ordered, we will replace it or refund it at no cost to you. You must contact us within 14 days of delivery. Please email the.mny99@gmail.com with:
- Your order number
- A description of the issue
- Clear photos of the item and, if relevant, the packaging
Once we review your claim, we will arrange a free replacement or a full refund to your original payment method.
Change of mind Because items are made to order, we are generally unable to accept returns or exchanges for change of mind, incorrect size selection, or ordering the wrong item. Please check our sizing information carefully before purchasing. Where local consumer law grants you a right to cancel, we will honor it in full.
Refund processing Approved refunds are issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card provider.
Order cancellations If you need to cancel or change an order, contact us as soon as possible. Once an item has entered production we may be unable to make changes.
Contact Questions about a return or refund? Email us at the.mny99@gmail.com and we'll help.